ENKON CONSULTANCY SERVICES conduct an on-site visit to your facility meeting with your process owners. During this meeting we will ask the process owner to define their process in great detail. During this definition we will be comparing your current process to the quality management system requirements. In a detailed report we will identify the gaps between your process and the quality management system requirements; along with the gaps we will identify the resources (procedures, training, implementation, etc.) to fill these gaps.
This phase would include the following activities:
Working with your department managers and process owners; ENKON CONSULTANCY SERVICES will determine the best method to control your processes. We will identify if procedures are required or recommended, in addition what training will be required to ensure the process is working effectively, efficiently and systematically. We will also be determining measurable objectives for each process so that the management team will be able to review current and accurate data to identify if the process is meeting their expectations.
This phase emphasizes on creating the documentation structure, which includes the procedure manuals and quality records. This shall be a joint responsibility of ENKON CONSULTANCY SERVICES And XYZ
Role from ENKON CONSULTANCY SERVICES And XYZ:
Contents of Documentation:
Relevant Formats pertaining to all functions viz, Sales & Marketing, Control of operation, Quality Control, Purchase, Storage, Training, Internal Quality Audit, Management Review, Control of Documents and Quality Records, Corrective and Preventive Action, Customer Satisfaction, Handling of Customer Complaints etc.
ENKON CONSULTANCY SERVICES will generate a training matrix and training plan to be implemented by your company. Based on the process controls employees will need to be introduced and/or made aware of the control mechanisms implemented around their processes. In addition each employee will need some basic information about ISO 9001 and their role in assisting the company in achieving, maintaining and continually improving the ISO 9001 Quality Management System.
Total Implementation Support for:
PHASE DURATION: Minimum 60 Project Days (From the date of Implementation)
Once the training has been completed and the processes controlled. The company will need to begin generated quality records to support the processes. Once enough time has elapsed and enough records generated to support the process, ENKON CONSULTANCY SERVICES will conduct a detailed internal audit to determine if the Quality Management System is operating as planned. ENKON CONSULTANCY SERVICES will conduct the internal audit in the same manner as a Registration Firm would conduct their registration audit. This allows the employees to become familiar with the audit process and to get used to answering question related to their process and measurable objectives. The internal audit is complete with a detailed report, checklist and audit findings that are provided to the management team so that they can drive the continual improvement process
Guidance to corrective actions of:
All the ISO requirements have been addressed, implemented, audited and reviewed, it is time for the company to be audited by a certified body. ENKON CONSULTANCY SERVICES will attend this audit as a supporting function to the company. Once the audit is complete the company will be recommended for certification and the audit results will be reviewed by a review board once approved the company will receive their ISO certification thru the mail and at that time the company can publish the fact that they have achieved ISO certification.
The pre-audit is an optional chargeable audit, which is designed to preview the Client's management system for areas of the specifications against which the Client asks for Certification.
CERTIFICATION BODY will undertake a readiness review to determine the preparedness of Stage 2 of the audit understanding the requirements, collecting information of the scope of the management system, processes and location of the Client, reviewing the allocation of resources for Stage 2, planning for Stage 2, evaluating the internal audit systems and MRM.
CERTIFICATION BODY will provide an audit programme prior to the commencement of the audit. Certification audit team will meet with the Client's management to discuss the details of the audit process and consider possible issues relating to the performance of the audit. The audit team will discuss any nonconformities, observations and opportunities for improvement if and when they are identified during the audit.
CERTIFICATION BODY assessor(s) will review the audit report.
CERTIFICATION BODY will take decision on issuance of certificate as per 'certification decision norms' of CERTIFICATION BODY.
CERTIFICATION BODY will issue to the Client Certificate of Approval and Reports if and when all corrective actions agreed between the Client and the audit team have been completed.
CERTIFICATION BODY will conduct the annual surveillance audit to check the quality management system of organization.